Privacy Policy
Nava Consulting LLC
Effective Date: Jan 1, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Nava Consulting LLC (“we”) DOES NOT share customer opt-in information, including phone numbers, consent records, or mobile information with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential and will not be shared with any third parties.
At Nava Consulting LLC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect several types of information, including:
Personal Identification Information: Name, email address, phone number, and other similar contact data.
Technical Information: IP address, browser type, operating system, device information, website usage patterns and analytics, and browsing habits through cookies and similar technologies.
Usage Data: Information about how you interact with our website, such as pages visited, time spent, and features used.
Transaction Information: If you make purchases or enter into financial transactions with us, we collect your payment details and related transaction information.
Opt-in records with timestamps for all communication channels (SMS, email, etc.)
Customer communication including records of inquiries and service requests, appointment details and preferences, service history and feedback.
2. How We Use Your Information
We use collected data for the following purposes:
Providing and improving our services.
To improve user experience and website functionality.
To process transactions and fulfill orders.
To communicate with you regarding updates, promotions, or other information relevant to your engagement with us.
Enhancing website functionality and user experience.
Ensuring security and fraud prevention.
Maintaining records of your communication preferences and consent.
To comply with legal obligations.
3. SMS Messaging and Compliance
Text Message Program Terms & Conditions
Nava Consulting LLC values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third-parties. Your phone number and any other information related to your SMS subscription will not be shared with any external entities unless required by law or connected with the legal obligation.
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws related to Automated Text Messaging (A2P). By providing your phone number, you agree to receive communications from us via automated methods (including text messages).
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply “HELP” for assistance or contact us at hello@navaconsulting.com
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
Your SMS opt-in data and consent records are never shared with third parties. The only exceptions are:
Service providers who facilitate the delivery of our text messages
Legal requirements (court orders, etc.)
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
This campaign sends SMS Notifications, Alerts & Occasional Marketing Communications to customers who have opted in to receive SMS notifications.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to hello@lauranavaquin.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://lauranavaquin.com/privacy-policy
4. Information Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive.
All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests, subpoenas, or court orders.
Business Transfers:
In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy
5. Data Security
We are committed to protecting your personal information. We use industry-standard security measures to safeguard your data from unauthorized access, alteration, or destruction.
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
However, despite these measures, no data transmission over the internet or electronic storage can be guaranteed as 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to:
Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
Cookies help us remember your preferences, improve site performance, and analyze user behavior. You may choose to disable cookies in your browser setting. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data, including:
The right to access, correct, or delete your personal information.
The right to object to or restrict the processing of your data.
The right to withdraw consent for data processing where consent is the legal basis.
Opt-out of marketing emails by clicking “unsubscribe” in our emails
Opt-out of SMS messages by replying “STOP”
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise these rights, please contact us using the information in section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Nava Consulting.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date. Any changes will be posted on this page with an updated effective date. For significant changes, we will notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or how your information is handled, please contact us at:
Nava Consulting LLC
5830 E 2nd St Ste 7000
Casper, WY, 82609
Email: hello@lauranavaquin.com
